Sento Club Studio Policies

Last updated 17 August 2026

These Studio Policies set out our booking rules and administrative fees, and are referred to in our Membership Terms and Conditions. We may update them from time to time with at least 14 days notice by email.

Bookings

Classes, sauna sessions and events are booked through the Sento Club app. Spaces are limited and allocated on a first booked basis. New class times are released daily at 6:00 am and can be booked up to 15 days ahead. You can book right up until a class starts, and your credit is deducted when your booking is confirmed. You can hold multiple bookings at once, subject to any limits that apply to your membership.

Cancelling a booking

You can cancel a class or private session booking without charge up to 8 hours before the scheduled start time, directly in the app. Cancellation terms for workshops and events are shown at the time of booking.

Late cancellations and no-shows

If you cancel within 8 hours of the start time, or do not attend a booked class or session, the visit is deducted from your class credits. A late cancellation fee of up to $15 or a no-show fee of up to $15 may be charged. These fees reflect the cost of holding a limited space that another member could have used.

Waitlists

If a class is full, you can join the waitlist in the app. If a spot opens up, you will be notified and have up to 3 hours to confirm your place before it is offered to the next person, so keep your notifications on and your contact details up to date. Your credit is deducted when you confirm.

Checking in

Check in contactlessly through the app from 2 hours before your class until the scheduled start time.

Sauna bookings

Infrared sauna sessions run for 30 minutes and are booked per seat, separately from Pilates classes. The sauna seats up to three people per session and may be shared with other members.

Failed payments

If a direct debit payment fails, we will notify you and retry the payment. A failed payment fee of $3.50 applies, which is the dishonour cost our payment provider charges us. If your account remains unpaid, bookings may be paused until the balance is resolved.

If we cancel a class

If we need to cancel or reschedule a class or session (for example, instructor illness or equipment failure), your credit is returned or the booking does not count against your membership, and no fee applies.