Privacy Policy
Effective Date: 16 July 2025

This Privacy Policy explains how Bondi Coco Pty Ltd (ABN 38 635 143 190), trading as Sento Club (“Sento Club”, “we”, “our”, “us”), collects, uses, discloses, and protects your personal information.

It applies to all interactions with Sento Club — including when you visit our website, engage with our social media pages or digital advertising, submit a form via third-party platforms (such as Meta lead forms), or use our services in person or online.

By accessing our services or providing your personal information, you consent to the practices described in this Privacy Policy.

1. What Information We Collect

We collect the following types of information:

Personal Information

  • Name, email address, phone number

  • Date of birth

  • Billing and payment details (via Stripe)

  • Booking history and membership type

Sensitive Health Information

  • Medical conditions or injuries voluntarily disclosed

  • Pregnancy status (if provided)

  • Emergency contact details

Technical Information

  • Device/browser data

  • IP address

  • Site activity and usage behaviour (via cookies and analytics)

2. How We Collect Information

We collect personal information when you:

  • Join our waitlist, email list or subscribe via forms

  • Purchase a membership or class pack

  • Book or attend a class

  • Contact us for support

  • Use our website or linked booking platform (Hapana)

  • Interact with our ads or emails

We may also receive information from third-party providers, including Stripe, Meta (Facebook/Instagram), Google Analytics, and Twilio (SMS platform).

3. Why We Collect and Use Your Information

We only collect and process your information where we have a lawful basis to do so. These include:

(a) Consent — when you opt in to marketing, fill out a waiver, or provide health information
(b) Contractual Necessity — to provide our services, e.g., processing payments, managing bookings, communicating updates
(c) Legal Obligation — to comply with tax, health, or regulatory reporting obligations
(d) Legitimate Interests — to operate, improve, and market our business, including using anonymised data for analytics and re-targeting

4. How We Share Your Information

We may share your information with trusted third parties to deliver services, including:

  • Stripe (payment processing)

  • Hapana (booking and CRM system)

  • Twilio (SMS communications)

  • Meta (Facebook/Instagram) and Google Analytics (ads and insights)

We ensure all providers uphold appropriate data protection standards and only access what is needed for service delivery.

5. Marketing Communications

We may contact you to share studio updates, promotional offers, wellness tips, or new service launches. These communications may be delivered via:

  • Email

  • SMS

  • Phone

  • Social media direct messages (e.g. Instagram, Facebook Messenger)

We only send direct marketing content if you’ve given express consent (e.g. by subscribing, opting in, or signing up as a member). You can opt out of marketing at any time using the unsubscribe link or by contacting us at hello@sentoclub.com.au.

6. Data Storage & International Transfers

Your data may be stored on servers located outside Australia, including in the United States, via our providers (e.g., Stripe, Meta, Twilio). Where this occurs, we take reasonable steps to ensure your information remains secure and is handled in accordance with the Australian Privacy Act.

7. Cookies & Tracking

We use cookies and tracking technologies to understand how you use our website and to show you relevant ads on platforms like Facebook and Instagram.

You can manage your cookie settings via your browser and opt out of targeted advertising via:

  • https://optout.aboutads.info

  • https://adssettings.google.com

8. Retention of Personal Information

We retain your information only as long as necessary to deliver our services and comply with legal obligations. For example:

  • Financial records: 7 years (ATO requirement)

  • Booking and attendance data: 2 years

  • Waivers/health info: 5 years from last visit

9. Your Rights & Choices

You can:

  • Access or request a copy of your personal information

  • Correct inaccurate or outdated information

  • Request deletion of your data

  • Withdraw marketing consent at any time (via unsubscribe links or by contacting us)

To exercise any of these rights, email us at hello@sentoclub.com.au.

10. Children’s Privacy

Our services are not directed at individuals under 16 years of age. If you are under 16, you must have a parent or guardian’s consent to participate.

11. Data Security

We implement reasonable physical, electronic, and procedural safeguards to protect your personal information from unauthorised access, loss, or misuse. However, no system is 100% secure.

12. Making a Complaint

If you believe we have breached your privacy rights, please contact us first at hello@sentoclub.com.au. We will respond within a reasonable timeframe.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au/privacy/privacy-complaints

13. Contact Us

Bondi Coco Pty Ltd (trading as Sento Club)
99 Elder Street, Lambton NSW 2299
Email: hello@sentoclub.com.au

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in law, technology, or business practices. The updated version will always be posted on our website with the effective date at the top.